10 Ways SMBs Can Maximize Profit

In the world of small and medium-sized businesses (SMBs), turning a profit—and maximizing it—is the difference between success and shutting the doors. 

That said, effectively running a company is more than just having enough money to keep the business running; it’s about growing the business to the next level. 

Let’s talk about how you can do that.


  • There are a variety of ways to maximize your profitability. You should start by ensuring your pricing strategy is up to snuff.
  • Next, you should audit your overhead costs to make sure you aren’t overspending anywhere.
  • Finally, you can look into improving your products and services. This can be focused on product improvements or even customer service improvements.
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1. Optimize Your Pricing Strategy

Pricing strategy refers to the approach that businesses use to set the prices of their products or services.

There are different types of pricing strategies that businesses can use, depending on factors like their goals, target market, and competition. The most common are:

  • Cost-based pricing strategy, where you calculate the cost of making or providing the product or service and then add a markup to cover expenses and make a profit
  • Value-based pricing strategy, where you set prices based on how much value customers perceive in the product or service
  • Penetration pricing, where you set low initial prices to attract customers and gain market share, or skimming pricing, where you start with high prices and gradually lower them as demand decreases

Pricing strategy is key for SMBs because it has a big impact on how much money you make. If you set your prices too low, you might not make enough profit to cover its costs. But if prices are set too high, customers might go somewhere else. Finding the right price is like finding a sweet spot that keeps customers happy while still making a good profit.

The first thing you need to do is determine what’s the bottom price you can charge to simply cover the costs of the product you offer. Then you should do market research to figure out what other businesses are charging and what customers are willing to pay. A few tips:

  • Identify your target audience. Gather information about their demographics, preferences, and behaviors. 
  • Combine different techniques like surveys, interviews, and observation to gather a comprehensive understanding of the market. Each method provides unique insights that can help inform your decisions.
  • Study your competitors to understand their strengths, weaknesses, and strategies. This can help you identify gaps in the market and find opportunities to differentiate your offerings.

One thing to consider is dynamic pricing, which means adjusting prices based on factors like demand, time of day, or even the customer’s location.

For example, a business might offer discounts during slow times to attract more customers or raise prices during peak hours when demand is high. By being flexible with pricing, businesses can meet customers where they are at the moment, meaning you don’t lose out on possible sales OR additional profit margins.

2. Reduce Operating Costs

One smart way for SMBs to save money is by finding ways to lower their overhead costs without making their products or services worse. 

Overhead costs are things like business like rent, utilities, and supplies. Once you’ve identified your overhead costs, you can try to find cheaper options without sacrificing quality to your own products or services. For example, maybe the business can negotiate a better deal on rent or switch to a more affordable supplier for supplies. 

Perform regular audits of overhead costs to ensure that your overhead is always optimal.

Do think outside the box when reducing overhead. Getting cheaper rent is obvious, but modern technology has given us more options to reduce costs. For instance, switching to energy-efficient appliances saves money on utility bills. (Plus it’s eco-friendly!)

3. Maximize Profit by Lowering Credit Card Processing Costs

Credit card processing fees can become very expensive for SMBs. These are the fees your business pays to process non-cash payments and they can add up fast.

There are ways for SMBs to try to get better rates on these fees. 

  • One way is by negotiating with the companies that process the payments. This means asking if there’s any way to get a lower rate or better deal.
  • When choosing a payment processing solution, look for ones that offer competitive rates and lower fees—or are offering advantageous promotions.
  • Encouraging customers to use other payment methods that cost less can also save you a lot of money. This can include cash, debit cards, or ACH transactions

Finally, there is one other method available to save money on processing fees: surcharging. Surcharging means adding a small fee to credit card transactions to cover the cost of processing. While not all businesses can surcharge due to legal restrictions or customer preferences, for some, it can be an effective way to offset processing costs and keep more money in their pockets.

4. Expand Market Reach

Exploring new markets and diversifying what your business offers is a key to growth.

The most important way for businesses to expand is by going online, which massively expands your potential customer base. Going online also opens up a whole new world of marketing, like digital advertising. 

Another way to expand your market reach is to form partnerships, as they can help you explore new markets.  By partnering with other businesses or organizations, you can reach new customers that you might not be able to on your own. 

For example, a local bakery might partner with a nearby coffee shop to sell their pastries, reaching customers who might not have known about them otherwise. 

5. Increase Sales Through Up-selling and Cross-selling

Training sales teams to up-sell and cross-sell effectively increases your average order value–and thus your overall profit. 

Up-selling is adding on a better or more expensive version of what the customer is already buying. (A popular example is how fast food companies upsell burgers into a full combo meal.) Cross-selling is adding other products that go well with what the customer is buying. (For instance, when you buy a phone, adding a case is a cross-sell.) 

The key is to teach your sales people to listen to what the customer wants and needs, and then suggest things that fit those specific desires. You can run roleplay scenarios to give them practice in a low stakes environment.

You don’t have to rely solely on your sales team to suggest upsells and cross-sells. A business can formalize some upsell or cross-sell opportunities by bundling appropriate products together into a single price point. This reduces the friction in a customer’s choice.

6. Streamline Inventory Management

Efficient inventory management helps businesses save money on holding costs and have more cash to use for other things. 

One way to manage inventory efficiently is by using something called a just-in-time (JIT) inventory system. With JIT, businesses only order or make stuff when they need it, so they don’t have to keep a lot of extra stuff in stock. This can help reduce holding costs and free up cash for other things. 

Most important to improving inventory efficiency is using inventory management software. This software keeps your inventory organized and tracked, as well as offering analysis to improve your buying strategy.

7. Enhance the Customer Experience

When businesses treat customers well, it makes them want to come back again and again, providing a steady base of revenue a business can grow on. Basically, improving your customer experience and service can unlock a huge amount of profit.

One way to improve customer service is by using technology to make things easier and more personalized for customers. 

For example, businesses can use a customer relationship management system (CRM). By using a CRM system, you can make sure you always know what customers like and can give them personalized recommendations or offers. 

The data stored in your CRM can then be used in your marketing campaigns (like your email marketing) to create a personalized approach to your marketing. For instance, you can send a thank-you email to a customer right after they make a purchase.

8. Invest in Employee Training and Retention

Investing in employees is not an obvious way to improve profit margin, but when businesses take care of their employees, they tend to be happy and motivated. 

Happy and motivated teams work harder, which leads to more efficiency and sales. Plus, when employees feel valued and supported, they’re more likely to stick around, which saves on hiring costs. Research suggests that replacing an employee can cost up to 200% of the employee’s annual compensation.

One way to invest in employees is by creating a positive work environment where everyone feels respected and appreciated. Businesses can do this by listening to employees’ ideas and concerns, recognizing their hard work, and providing opportunities for growth and advancement. 

You should also offer effective training programs. By teaching employees new skills, businesses can improve productivity and performance. Plus, when employees feel confident and capable, they’re more likely to take initiative and come up with new ideas to help the business succeed.

9. Leverage Data Analytics

Using data analytics gives businesses a way to understand what’s going on and make decisions based on facts instead of just guessing. For example, data analytics can help you figure out things like which products are selling the best, what customers like and don’t like, and what’s happening in the market. 

There are lots of tools businesses can use for data analytics, including: 

  • Spreadsheets or specialized software to track sales and see which products are selling well and which ones aren’t
  • Website analytics or customer surveys help businesses understand things like what customers are looking at, how long they’re staying, and what makes them buy. 
  • Industry reports or social media monitoring help businesses see what’s happening in the market and spot opportunities to take advantage of trends or changes. 

10. Focus on High-Profit Products and Services

Ultimately, you should also focus your efforts on high-profit products or services because these provide your business with the most bang for your effort.

Once you’ve identified the high-profit items, give them some extra love and attention. This could mean promoting them more to customers, like putting them at the front of the store or featuring them in ads. 

Businesses can also prioritize these items by focusing on making them even better or finding ways to sell more of them. For example, they could offer special deals or bundles that include the high-profit items, or they could train their salespeople to recommend them to customers. 


There are many ways for SMBs to maximize their profitability, from optimizing their overhead costs to improving product offerings. You should routinely find new creative ways to improve your bottom line, so don’t be afraid to try something totally new.

And if you’re looking for low-hanging fruit, a good place to start is payment processing. CardX by Stax enables you to maximize profitability through an automated and fully compliant surcharging program. That way, you can pass the cost of credit card transactions directly to customers, reducing the burden of payment processing fees and enhancing your overall profit margins

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FAQs about How to Maximize Profit

Q: Why is it important to maximize profit?

Maximizing profit ensures business sustainability, enables growth and expansion, and supports investment in innovation. It enhances competitiveness, attracts investors, and provides resources for facing economic challenges, securing the company’s long-term success and stability.

Q: What are the basic strategies to maximize profit?

The basic strategies include increasing revenue (through higher sales volume or prices), reducing costs (by optimizing operations and cutting unnecessary expenses), diversifying income streams, and improving product or service quality to attract and retain customers.

Q: What role does cost management play in maximizing profit?

Cost management is crucial as it directly impacts the bottom line. Efficient cost management involves controlling and reducing operational costs, negotiating with suppliers for better rates, leveraging technology for efficiency, and minimizing waste to ensure that the business operates as efficiently as possible.

Q: How important is customer satisfaction when maximizing profit?

Customer satisfaction is extremely important because satisfied customers are more likely to be repeat customers and recommend your business to others, leading to increased sales and reduced marketing costs. Investing in quality customer service and product excellence can drive customer loyalty and contribute significantly to profit maximization.

Q: How does your pricing strategy affect profitability?

Optimizing your pricing can help you maximize profit. Your prices should reflect the value the product or service provides to customers, cover costs, and remain competitive in the market. Dynamic pricing, cost-plus pricing, and value-based pricing are strategies that businesses can explore to optimize profits